Thank you for the many and positive responses we received to our online customer survey in November 2017. Of the 400 registered customer addresses, 150 people filled out the online form. We received very valuable and honest feedback.

We are extremely pleased that the answers from our customers have been so positive. Of course we take the reviews and suggestions as well as the less valued results very seriously and will take appropriate action. We will do our utmost to maintain or even increase this extremely important customer satisfaction.

Our team is looking forward to a continued collaboration.

The customers were also allowed to participate in a competition. 5 lucky winners would receive a voucher. The winners were drawn by Joëlle Läser (Member of the Board) and personally notified.

The most important results are shown in the following graphics:

Would you recommend us?  Yes, no, perhaps.

How do you rate the quality of our products?

How do you rate our delivery times (from order to delivery)

How do you rate our delivery reliability (adherence to deadlines and quantities)?

How do you rate our product prices?

Expensive for the service provided / Appropriate for the service provided / Cheap for the service provided / No opinion

The draw for the winner, Joëlle Bislin-Läser, VR Läser AG